Effective Date: January 24, 2025

At RBG Marketplace, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds can be made.

By purchasing from RBG Marketplace, you agree to the terms of this policy.

1. Returns Eligibility

You may return items for a refund or exchange if they meet the following conditions:

  • Returned within 30 days: Items must be returned within 30 days of the date you received the order.
  • Unopened and unused: Products must be in new, unused condition, with all original packaging, tags, and accessories still intact.
  • Non-sale items: Items that were not purchased on sale or as part of a promotion are eligible for returns.

Some items are non-returnable, including but not limited to:

  • Perishable goods
  • Personalized or custom-made items
  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale or non-returnable in the product description

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at support@rbgmarketplace.com, or use the “Contact Us” page on our website. Please include your order number and the item(s) you wish to return.
  2. Return Authorization: Once your return request is processed, you will receive a return authorization and instructions on how to send your items back to the respective vendor.
  3. Shipping the Return: Pack the items securely, along with all original packaging, and ship them to the vendor’s return address. Please note that you are responsible for the return shipping costs, unless the item is defective or the return is due to an error on our part.
  4. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. If the return is approved, we will issue a refund or process an exchange.

3. Refunds

Refunds are issued to the original payment method used at the time of purchase. The amount refunded will be the purchase price of the item(s), minus any shipping charges or restocking fees (if applicable).

  • Processing Time: After we receive your return and confirm it meets the eligibility criteria, it may take up to 7 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.
  • Refund Method: Refunds are typically issued via the same payment method you used for the original transaction. If this is not possible, we will reach out to discuss alternative refund options.
  • Partial Refunds: If an item is returned in a condition other than its original state (e.g., opened, damaged, or missing parts), we reserve the right to issue a partial refund.

4. Exchanges

If you would like to exchange an item, please contact us to arrange the exchange. If the exchange is for a different size, color, or model, we may ask you to return the original item and place a new order for the replacement.

  • Shipping Fees for Exchanges: You will be responsible for any additional shipping fees associated with exchanges unless the original item was defective or incorrect.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact our customer support team immediately. We will work with you to resolve the issue, including providing a replacement or refund.

  • Timeframe for Reporting: You must report defective or damaged items within 7 days of receiving your order to qualify for a refund or replacement.
  • Proof of Damage: We may ask you to provide photos or other documentation of the damage or defect for our records.

6. Non-Returnable Items

As noted above, certain items cannot be returned. These include, but are not limited to:

  • Items that have been opened or used (unless defective)
  • Personalized, custom-made, or made-to-order items
  • Gift cards, downloadable software, or digital products
  • Final sale items

Please check the product description before purchasing to ensure that it is eligible for return.

7. Restocking Fees

In some cases, vendors on RBG Marketplace may apply a restocking fee for returned items, which will be deducted from your refund. This fee will be clearly noted in the product description at the time of purchase.

8. International Orders

For international returns, please note that the return shipping costs are the responsibility of the customer. Additionally, refunds for international orders may take longer to process due to the involvement of third-party services or customs procedures.

9. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to contact our customer service team.

Email: support@rbgmarketplace.com
Phone: +92 345 0628333
Address: 123 Marketplace Street, City, State, ZIP Code

Thank you for shopping at RBG Marketplace! We appreciate your business and strive to ensure a positive shopping experience.

This policy covers the general terms and conditions for returns and refunds at RBG Marketplace. Let me know if you’d like any specific adjustments!